90 DAYS Return/Exchange Policy

Return & Exchange Service Procedure

STEP 1

Contact Customer Service and Request Return Detail

Email: cs@soufeel.com.my

STEP 2

Customer will receive an email notification once your request is approved.

STEP 3

The customer packs the package and sends it.

STEP 4

Get Refund or Replacement after we receive the products.

FULL COVERAGE Return/Exchange Policy

1 The product customization information does not match or there's an error in customization.
2 We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
3 Unclear pictures rendering or lettering
4 Wrong or mismatched size.

NO RETURN & EXCHANGE

1 Products that exceed the return processing time limit (90 days after the order is signed).
2 The non-quality issue for personalized products.
3 Product damaged by misuse, mishandling, or poor maintenance.
4 Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5 Chose the wrong size for the product.
6 Personal Reasons due to personal taste, change of mind etc.
7 Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange

1 Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
2 Coupon codes expires after using cannot be restored after return.
3 For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4 We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.