How long does it take to receive my product?


Typically, it takes about 2-5 business days for our products to be produced and sent out. Once shipped, We will deliver continental SGP orders in 6-8 business days. Shipping is currently available only to SGP, MAS and other 35+ countries address as of the moment and delivery time is around 2-12 working days.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.


Can I change the destination country of my order?


After your order has been sent out, you may not change your shipping address.


How long will it be shipped when I finished the payment?

About 2-5 business days to handcraft then will send it to you. And we provide DHL FEDEX and so on. It will take about 6-8 business days for Standard Shipping and 2-4 business days for Express Shipping.


How much is shipping?

We provide Free Shipping over MYR 150.00.

You can choose the delivery method during checkout:

  • Standard Shipping: RM 25 - Free Over RM 150
    Delivery usually takes 10-13 business days
  • Priority Shipping: RM 35 - Free Over RM 250
    Delivery usually takes 4-6 business days
  • Express Shipping: RM 100 - Free Over RM 450
    Delivery usually takes 2-4 business days


How will I know my order has shipped?


You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 2-5 business days to process before they are shipped due to customized work involved.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.


Do you ship internationally?


Shipping is currently available only to SGP, MAS and other 35+ countries address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at



Please note:


If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out. Our standard is to supply you a perfect gift.


We do not offer overnight shipping.


The website is operated by Soufeel Jewelry Limited